Coronavirus Update

Coronavirus Update

We hope you and your family are keeping well during the Coronavirus Lockdown

This is a difficult time for all of us, and we wanted to update you about how your Dental Practice is available to help you during this period.

Why We’ve Stopped Routine Treatment

The Government has ordered all dental practices to stop providing routine care for now, and this is being enforced by the Care Quality Commission. The situation is being monitored closely by the British Dental Association and we are continuing to follow their live updates.

Face to face contact with patients is also not allowed, except at a few designated centres. However, we are still available to help you with advice if needed.

Emergency Treatment

We are still open for telephone advice and emergency care.

This is in the form of dressing materials and antibiotics, as required.

If you have an emergency please phone reception on 01977 616480 and speak to Laura or Pauline. They will make the necessary arrangements for you to be triaged by Sharif or Meera, who will ensure you receive the most appropriate care.

Emergencies Outside Office Hours

Denplan patients have access to the 24-hour emergency service and can call 0800 844 999 if they have an emergency outside working hours.

All other patients should call NHS 111.

Please note these emergency contacts are for outside working hours only.

Please call reception on 01977 616480 if you have an emergency during office hours.

Severe Emergencies

Some dental problems are potentially life-threatening, such as uncontrolled bleeding or a swelling that is interfering with breathing, vision, or mouth opening.

If you have any of these problems you must go to A & E immediately.

Urgent Care Centres

Some patients may require face to face emergency treatment. For this reason, local practices have worked together to create Urgent Care Centres, where you can be treated safely, if necessary. These have been designated as red, amber or blue sites, depending on your health and Covid-19 status. The red sites are for those suffering from Covid-19, the amber sites are for vulnerable people who need to be shielded, and blue sites are for all other patients.

If you have an emergency please phone reception on 01977 616480. We will arrange for you to be referred to these centres as necessary.

When the Practice Re-Opens for Face to Face Treatment

We are constantly monitoring the situation regarding full re-opening and how we will be working to provide your care in the safest possible way. We do not know yet when this will be, or what the exact working arrangements will be, but we will keep you updated.

Please be reassured that we will do our best for you, and we will do our utmost to get your mouth healthy, as soon as possible.

Please get in touch

We are here if you need us.

If you would like to discuss any aspect of your care, please contact reception on 01977 616480, or email

With best wishes to you, through this difficult time.

We look forward to seeing you again in person.

Your Dental Team at Rockingham House

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